Operations Support Specialist

WHAT YOU’LL BE WORKING ONHandling operational and documentation-related requests from partners and merchantsPreparing and processing supporting documentation for verification and partner-related casesManaging ongoing operational workflows and request queuesMonitoring deadlines, statuses, and follow-ups for active casesCollecting and organizing information related to chargebacks, refunds, and partner requestsSupporting high-volume operational tasks in a fast-paced fintech environmentWHAT YOU NEED TO SUCCEED IN THIS ROLEPrevious experience in operations, support, back office, fintech support, payment operations, or similar rolesAbility to work with large volumes of operational and documentation-related tasksStrong attention to detail and organizational skillsAbility to quickly learn internal tools and processesAnalytical and process-oriented mindsetComfortable working in a fast-paced environment with changing prioritiesStrong communication skillsFluency in russian and at least B2 EnglishWHAT WE OFFERAn opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us Work with coworkers who are passionate about their businessCompensation that will fully correspond to the competence and knowledge, with yearly performance reviewsThe opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employeesHealth insurance coverageRemote work20 days of vacation time; bank holidays; sick leaves; additional birthday day offYou can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/cultureOriginally posted on Himalayas