Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.About Journey BeyondAustralia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.
Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.
About You You’re a detail-oriented problem solver who enjoys getting to the root of issues and making systems work smarter.
With a natural curiosity for how things fit together, you’re confident navigating booking or reservations systems (or similar platforms) and can quickly learn new tools and processes.You bring strong communication skills and can translate technical information into clear, practical guidance for end users.
Whether you’re supporting stakeholders, writing user guides, or training teams on new processes, you’re approachable, patient, and solutions-focused.You’re at your best in a fast-paced environment where priorities can shift, and you’re comfortable managing multiple tasks through a ticketing system while meeting SLAs.
You take pride in your attention to detail, ensuring system configurations, documentation, and testing are accurate and thorough.Ideally, you’ll have:Experience with reservations or booking systems (or similar applications), or relevant tertiary studyStrong troubleshooting and analytical skillsThe ability to confidently liaise with both technical and non-technical stakeholdersExperience with tools like Jira (or similar) and the Microsoft Office SuiteA proactive mindset with a willingness to contribute to process improvements About The RoleThis role is ideal for someone who enjoys a blend of technical support, system administration, and continuous improvement.In this role, you will:Provide day-to-day support for booking systems and associated applications, ensuring issues are resolved within agreed SLAsManage and prioritise support requests through a ticketing system, troubleshooting and escalating where requiredConfigure and maintain booking systems to support new products, travel seasons, and business requirementsCollaborate with internal teams and external providers to resolve system issues and support enhancementsAssist with system testing, ensuring changes are completed accurately and feedback is clear and detailedWork closely with stakeholders, business analysts, and developers to support process improvements and new initiativesCreate and maintain clear user guides, documentation, and standard operating proceduresDeliver training and support to end users on new systems, processes, and updatesThis is a highly collaborative role where you’ll build strong relationships across teams including IT, revenue, business development, and external software providers, helping to ensure systems are reliable, user-friendly and aligned with business needs.
What We Offer Generous discounts on Journey Beyond travel and experiences Study Assistance Policy Employee Referral Policy Parental Leave programPurchased Leave policyPrivate Health discounts Employee Assistance Program Discounts on Journey Beyond merchandise Flexible working environment How to ApplyIf you’re someone who enjoys combining technical support, system administration, and continuous improvement, this role offers the opportunity to make a real impact across the business.
Apply now.
Join us! Successful candidates are required to provide a current National Police Clearance.A pre-employment medical may be required as part of the recruitment process.
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