CX Lab Tech - Removables (UK)

Dandy is transforming the dental industry with technology and is looking for a Customer Experience Lab Technician - Removables to partner with clinicians on critical tasks and provide real-time technical support.Requirements3+ Years in a Dental Technician Role2+ years of experience in 3Shape CAD/CAM design, including full dentures and partial dentures casesDeep understanding of digital dental workflows, including scan bodies, and best design practicesTechnologically adept with the ability to learn and navigate dental design platforms quickly.Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.Previous experience in a customer-facing lab role is preferred.Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls.Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.Desire to work in a fast-growing and rapidly changing fully-digital lab environment.Ability to meet tight deadlines while maintaining exceptional quality standards across every case.Benefitshealthcaredentalmental health supportparental planning resourcesretirement savings optionsgenerous paid time offOriginally posted on Himalayas