As a Customer Operations Associate at Brilliant, you will be responsible for day-to-day execution and resolution of client order issues within our warehouse and fulfillment operation team.
You will handle high-impact, time-sensitive challenges and ensure seamless resolutions on client issues.Requirements3+ years of experience in customer service within a fulfillment, distribution, or logistics environmentDemonstrated experience handling complex customer escalations and high-priority issue resolution with professionalism and urgencyStrong working knowledge of fulfillment processes including order management, shipping, and warehouse operationsProven ability to manage multiple open issues simultaneously while maintaining accuracy and attention to detailClear, professional written and verbal communication skills, comfortable communicating directly with clients and internal stakeholdersExperience with ticketing systems, WMS, or ERP platforms preferredBenefitsMedical, Dental, & Vision benefitsFlexible PTOPaid company holidaysWork from home stipend for new hiresOriginally posted on Himalayas
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