IndustryPropTech / SaaS / Customer OperationsWork ArrangementFully RemoteJob TypeFull-timeWork ScheduleUS business hours with strong overlap requiredEDT / CDT / PDTLocationsLATAM preferredAbout Pearl TalentPearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU.
Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund.
They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years.
Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.Hear why we exist, what we believe in, and who we’re building for: WATCH HEREWhy Work with Us?At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders.
Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.About the CompanyOur client is a fast-growing YC-backed PropTech SaaS company focused on improving operational workflows and customer experiences within the homebuilding and real estate ecosystem.
Their platform supports operational execution for customers by managing backend workflows, documentation, and system updates at scale.
The company operates as a lean, founder-led team with a highly collaborative and async-first culture.
As the business continues to grow, they are investing in operational scalability and process automation to improve efficiency across customer workflows.Role OverviewWe are seeking a highly detail-oriented Operations Manager to support backend customer operations and identify opportunities for operational efficiency within a fast-paced PropTech SaaS environment.
This role is heavily execution-focused and centered around high-volume operational workflows, repetitive backend tasks, and process coordination across internal teams.You will work closely with operations leadership and customer success teams to execute operational tickets, maintain customer records, document repeatable workflows, and surface opportunities for automation improvements.
While the role is initially execution-heavy, there is strong long-term growth potential for candidates who demonstrate curiosity around automation, process optimization, and operational scalability.This is an ideal role for someone who thrives in structured, repetitive workflows while maintaining a proactive mindset around process improvement.
Successful candidates are highly organized, self-directed, operationally disciplined, and comfortable working in small, fast-moving startup environments.Your ImpactYou will help create operational reliability and scalability across customer workflows by ensuring backend operational tasks are completed accurately and efficiently.Your work will directly support:Faster and more reliable customer operations executionImproved operational documentation and SOP scalabilityIncreased visibility into repetitive workflows suitable for automationOperational efficiency gains through process optimization and automation identificationReduced operational bottlenecks for leadership and customer-facing teamsStrong cross-functional coordination between customer success, operations, and engineering teamsCore ResponsibilitiesManual Customer Operations Execution – 60%Execute high-volume backend operational workflows across customer accountsUpload and manage customer documentation within the platformUpdate appointment reminders and operational system recordsProcess operational tickets submitted by the Customer Success teamMaintain accuracy and consistency across operational data workflowsProcess Mapping & SOP Documentation – 15%Collaborate with operations leadership to map customer workflowsDocument repeatable operational processes and SOPsMaintain and update internal documentation as workflows evolveImprove operational consistency through standardized proceduresAutomation Identification & Basic Scripting – 15%Identify repetitive operational tasks suitable for automationSurface automation opportunities to engineering stakeholdersSupport operational efficiency improvements through workflow analysisUtilize basic automation tools or scripting where applicableTrack patterns and inefficiencies across repetitive workflowsCross-Functional Coordination – 10%Coordinate ticket intake from Customer Success teamsCommunicate operational updates asynchronously across teamsPartner with engineering teams on automation handoffsSupport operational visibility and workflow prioritizationRequirementsMust-Haves (Required)3+ years of experience in operations, implementation, customer operations, or backend operational support rolesStrong attention to detail and operational accuracyAdvanced proficiency in Microsoft Excel and Google SheetsExperience handling repetitive, high-volume operational workflowsStrong written English communication skillsAbility to work independently within small, async-first startup environmentsStrong pattern recognition and process improvement mindsetAbility to commit to long-term US business hour overlapComfortable working in execution-heavy operational environmentsNice-to-Haves (Preferred)Experience with automation tools such as Zapier, Make, or similar platformsBasic scripting experience using Python or JavaScriptExperience in SaaS operations, implementation, or customer onboarding environmentsExperience documenting SOPs or operational workflowsExposure to PropTech, real estate, or homebuilding industriesPrior startup or high-growth company experienceTools ProficiencyMust-Haves (Required)Microsoft ExcelGoogle SheetsJIRALinearGoogle WorkspaceSlackNice-to-Haves (Preferred)ZapierMakePythonJavaScriptSQLIntercomBenefits Competitive
Salary: Based on experience and skills Remote Work: Fully remote—work from anywhere Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting Generous PTO: In accordance with company policy Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees Direct Mentorship: Guidance from international industry experts Learning & Development: Ongoing access to resources for professional growth Global Networking: Connect with professionals worldwide Our Recruitment Process Application Screening Skills Assessment Top-grading Interview Client Interview Job Offer Client OnboardingReady to Join Us?If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.
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