Position Summary: Serving as the main point of contact for Lytx clients, the Senior Client Success Manager (CSM)is responsible formanaging assigned client relationships throughout the client lifecycle, from deployment through renewal.
The CSM works closely with ourClientto understand their business and safetyobjectives, then designs a program solution that best meets their needs.
The Senior CSM will educate the client on best practices, as well as focus on change management and user adoption.
This role is best suited for someone who thrives in a fast-paced environment, loves building relationships, helpingothersand solving problems, while working cross-functionally to ensure program success.
This position plays a crucial role in ensuring ourCustomersare happy and stay a long-term partner who implements our products across their entire fleet.Key Duties &
Responsibilities:Develop and execute a customized Program Management Plan to meet Clients’ safety program objectivesBe the main point of contact for the Client from deployment through to renewalBuild strong relationships resulting inhigh levelsof client engagement with assigned accountsDuring deployment responsible for designing and configuring the platform to meet the unique needs of the client and ensure it helps to solve their problemsAct as a subject matter expert and consult on topics including change management, communication strategy, risk management, coaching techniques and moreWork with cross-functional teams to ensure smooth execution of installations,trainingand customer supportCreate and deliver effective onsite and web-based training and best practice presentationsPresent data analytics highlighting program performance and financial metrics to executive level clientsProvide day-to-day support to Safety LeadersPartner with Account Team on expansion opportunities and renewal effortsWork to mitigate churnServe as a point of escalation for Client issues & internal team needsResponsible for deliveringhigh levelsof customer satisfactionContribute to the development and enhancement of internal processes & consulting strategyAssistin managing or leading special projects as neededDesired Experience &
Qualifications:Bachelor’s degree, or equivalent years of experience desired5 - 7 years’ experience in an account management role within a fast-paced, commercial products or SaaS environmentStrong customer focus and problem resolution skillsExperience working with decision makers within an organizationAptitude for numbers and expert skills with Microsoft ExcelAbility to effectively present key performance metrics to executive level clientsGreat organizational skills for customer and product informationExcellent written and verbal communication skills, particularly strongpersuasionand negotiation skillsStrong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams.Demonstrated success managing complex projectsExperience with managed services, trucking, and fleet industry is highly preferredAbility to travel 10 - 15%Benefits:Medical, dental and vision insurance Health Savings AccountFlexible Spending AccountsTelehealth401(k) and 401(k) matchLife and AD&D insuranceShort-Term and Long-Term DisabilityFTO or PTOEmployee Well-Being program11 paid holidays plus 1 inclusive holiday per yearVolunteer Time OffEmployee Referral programEducation Reimbursement ProgramEmployee Recognition and Appreciation programAdditional perk and voluntary benefit programsSalary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
This position is also eligible for an incentive compensation plan.
The expected hiring salary for this position is:$92,000.00 - $116,000.00You’re driven to succeed and so are we.
At Lytx, our mission is to protect a world in motion, and we do it by building technology and partnerships that help keep people safe on the road.
The way we work is guided by our shared values: Deliver for the customer, Responsibility in every outcome, Innovate with purpose, Velocity with excellence, and Elevate each other.If you’re looking for meaningful work, a team that challenges and supports you, and the chance to grow your career while making a real impact, we’d love to meet you.Together, we’re helping make roadways safer and saving lives!Lytx, Inc. is proud to be an equal opportunity employer.
We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law.
We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process.
To request a reasonable accommodation, please email TA@lytx.com.
Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws.
Qualified applicants with arrest or conviction records will be considered.
Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.
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