Business Operations & HR Manager

This is a remote position.About the CompanyThe company is a Louisiana-based CPA and tax relief firm that specializes in helping individuals and small businesses resolve IRS issues, manage tax debt, and improve their financial operations.

Services include tax resolution, tax preparation and planning, bookkeeping, payroll, audit support, CFO services, and compliance assistance.

The firm focuses on providing personalized financial solutions, strong client support, and operational efficiency through modern accounting and payroll systems such as QuickBooks, Drake Tax, and Gusto.About the RoleWe are seeking an experienced Operations Manager to oversee and execute the day-to-day operations of our growing tax relief company.

This role will manage team performance, human resources functions, compliance monitoring, systems implementation, and client operations support, allowing leadership to focus on strategic growth initiatives.

The ideal candidate will bring 4-5 years of operational experience with the ability to work independently while collaborating on strategic decisions.ResponsabilitiesTeam Management & EfficiencyMonitor team efficiency and capacity metrics on a weekly/monthly basisTrack performance indicators and provide regular reports to leadershipIdentify bottlenecks and recommend solutions to improve team productivityRecruitment & OnboardingPost job openings across multiple platforms and manage applicant trackingSort and screen resumes, conduct initial phone screens, and coordinate interviewsOwn the complete onboarding process for new team members including paperwork, training schedules, and first-week orientationEnsure all new hires are set up with necessary tools, systems, and access within their first weekHuman Resources & Employee RelationsServe as first point of contact for general HR questions and employee concernsHandle routine employee disputes and workplace conflicts; escalate complex issues to leadershipMaintain employee records, track PTO, and manage HR documentationPayroll ManagementProcess and manage payroll accurately and on timeCompliance MonitoringMonitor sales compliance with regulatory requirements and company policiesConduct regular compliance audits using established checklistsFlag compliance issues and work with leadership to resolve themSystems & Process ManagementImplement approved services and software, including vendor coordination, setup, and team trainingEvaluate current systems and processes for efficiency; identify improvement opportunitiesDesign and document standard operating procedures (SOPs) for routine processesAssist leadership in designing new systems for complex operational challengesClient Operations SupportDevelop and maintain protocols for handling common client situationsServe as operational point of contact for client-related process questionsDetermine appropriate responses to client situations using established guidelinesEscalate complex or sensitive client issues to leadership with recommendationsRequirements4-5 years of operations experience, preferably in professional services, financial services, or tax industryProven experience managing recruitment and onboarding processesHands-on experience with payroll processing and HR administrationStrong understanding of compliance monitoring and documentationExperience evaluating and implementing software/technology solutionsDemonstrated ability to design processes and create standard operating proceduresExcellent problem-solving skills and sound judgment for employee and client situationsProficiency with HRIS systems, payroll software, and project management toolsStrong analytical skills with the ability to track and report on operational metricsPreferred QualificationsBackground in tax services, accounting, or financial services industryFamiliarity with tax industry compliance requirementsExperience with CRM platforms and workflow automation toolsExperience in a fast-paced, growing small business environmentCompetencies & SkillsIndependent execution: Ability to manage multiple projects with minimal supervisionStrategic thinking: Can evaluate options and make recommendations with business impact in mindAttention to detail: High accuracy in payroll, compliance, and documentationCommunication: Clear written and verbal communication for employee interactions and leadership reportingConflict resolution: Tactful handling of employee disputes and difficult conversationsAdaptability: Comfortable with changing priorities in a growth-focused environmentTech-savvy: Quick learner of new software and systemsReporting StructureThis role reports directly to the Owner/CEO and will collaborate closely on strategic operational decisions while maintaining autonomy over day-to-day execution.BenefitsSalary: $4000 - $5000 USD/month100% remote from anywhere in LatamOriginally posted on Himalayas