We are looking for motivated freelancers (EU) to support our customer service
team - by phone, email, and chat for one of the world's largest music companies.RequirementsHandling customer inquiries about orders, products, and servicesCommunication by phone, email, and chat (approximately 85% back office)Accurate documentation in the designated tools (e.g.
Zendesk)Collaboration with the project team to ensure high customer satisfactionValid VAT IDVery good German language skills in writing and speaking, English skills are an advantageExperience in customer service / contact center (phone, email, or chat)Reliable, structured, and independent work stylePunctual, resilient, and
team-orientedBenefitsLong-term perspective with fair compensationClose exchange with team management and project managementOpportunity to bring your enthusiasm for music into the jobOriginally posted on Himalayas
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