eCommerce Customer Support & Sales Specialist for a U.S. e-Commerce

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Our mission is to provide great jobs to gifted people, regardless of location.About the ClientOur client is a B2B Voice AI solutions company that helps businesses automate and streamline their customer interactions, lead handling, and appointment scheduling using AI-driven voice technology.About the RoleWe are seeking dedicated Customer Service Representatives (CSRs) with a strong sales mindset to join our support team.

This role goes beyond traditional support—you will manage a high volume of customer inquiries and tickets while also identifying opportunities to drive revenue through upselling, repeat purchases, and B2B outreach.The ideal candidates are proactive problem solvers with excellent interpersonal and communication skills, capable of delivering personalized, empathetic support while contributing to sales growth.

You will play a key role on the front lines of the customer experience, helping resolve concerns, increase customer lifetime value, and strengthen brand loyalty.Key ResponsibilitiesCustomer Service & CommunicationRespond promptly, professionally, and empathetically to customer inquiries via email, chat, and support ticketsManage high-volume support requests with efficiency, accuracy, and attention to detailAnalyze customer issues, diagnose concerns, and provide effective solutions or escalate when neededMaintain thorough documentation of all customer interactions in the support systemBuild strong relationships with customers by delivering personalized, brand-aligned supportSales & Revenue GenerationIdentify opportunities to upsell or cross-sell products during customer interactionsRe-engage existing customers to drive repeat purchases (e.g., post-delivery follow-ups)Follow up with leads and prospects to increase conversion ratesSupport and gradually take ownership of B2B outreach efforts (e.g., schools, organizations, bulk orders)Deliver confident and structured sales communication when presenting products or offersAdministrative & Operational SupportMaintain accurate records in CRM and support tools (e.g., ticketing systems, Klaviyo, Postscript)Track customer interactions, sales activities, and follow-upsEnsure alignment with internal processes and workflowsIdentify trends in customer inquiries and provide feedback for process improvementsRequirements2+ years of experience in customer service with a strong sales or revenue-driven componentExperience in eCommerce environments strongly preferredProven ability to balance high-volume support with sales objectivesStrong communication skills (written and verbal) with the ability to be both empathetic and persuasiveDemonstrated ability to convert leads, upsell, or drive repeat businessComfortable working with CRM systems and support tools (experience with Klaviyo, Postscript, or similar is a plus)Strong critical thinking and problem-solving skillsHighly organized, detail-oriented, and able to multitask in a fast-paced environmentComfortable working independently in a remote setting