Knowledge and Help Center Manager

Knowledge and Help Center Manager position at WeTravel.

Responsible for evolving the Intercom Help Center into a scalable, searchable, and high-impact product education engine.

Collaborates with Product, Marketing, Sales, and Support teams to translate product launches into clear documentation and optimize AI-driven self-service tools.Requirements3-5+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product EducationFluency in written and spoken English and SpanishExperience owning and scaling a Help Center using platforms like Intercom or ZendeskStrong technical writing skillsExperience producing educational video contentComfortable collaborating cross-functionally with Product, Marketing, Sales, and Customer Support teamsBenefitsAttractive compensationFull-time - Fixed Term Contract (as International Contractor)Generous 'Time to Recharge' policyAmsterdam ProgramWork remotely for a maximum of 4 weeks per calendar yearExtensive paid family leaveThree paid volunteer days per year2-week cross-functional onboarding programCutting-edge equipment and toolsCambly for colleagues for whom English is not their first languageOriginally posted on Himalayas